PreExam

Help centre

How can we help?

Quick guidance for the most common account, course and payment questions.

I cannot sign in

Use the password reset option on the sign in page. If you recently created an account, confirm your email before signing in.

Reset your password

My payment is still pending

Bank transfers do not activate automatically. Make sure you submitted the “I have paid” form. An administrator will review the notice and the status will update on your payment page.

View payment status

My faculty, department or course is incorrect

Do not create a second account. Sign in and ask an administrator to correct the academic record while preserving your activity.

I reached my course limit

Open the course manager on your dashboard and submit a higher limit request with the reason and required unit total.

Manage courses